The first step to transformation starts when leaders in an organization realize the urgent need for change. Please note the use of the word leaders and not managers in the previous sentence. John Kotter describes that managers’ mandate is to maintain the status quo, whereas change demands leaders.
Ever heard the saying, “without change, you can only ever be as good as you’ve ever been”? Such a simple truth, yet studies show an approximate 60-70% failure rate in organizational change projects, as quoted in “Change management needs to change” by Ron Ashkenas in an article for Harvard Business Review (HBR).